A furious mother from Canada is outraged after her little girl was attacked by bedbugs on a British Airways flight from Vancouver to London.
According to The Daily Mail, 38-year-old Heather Szilagyi was on the plane with her 7-year-old daughter Molly when she noticed tiny red lumps all over the little girl’s body.
“It was about half-an-hour to an hour into the flight I saw one. It was coming out of the back of the TV screen,” Szilagyi told The Sun. “Our food came out and I went to put the tray down on my lap. I saw what was maybe a flax seed - but it started moving - it was a bug.”
“Once we got to the Airbnb that we were staying in, we went to sleep. My daughter had a few bites on her thighs but when she woke up she was covered, she had them all over. It was just so bad and awful, my daughter was bleeding,” she added.
Szilagyi ended up speaking out in hopes of shaming British Airways into taking care of the problem.
Although Szilagyi and her fiancé immediately tried to get in touch with British Airways, they didn’t get much help.
"Once you get a human, they have so much red tape, they can't do anything for you," the angry mom told CafeMom. "Eric was on the phone for about an hour before they finally let him talk to a supervisor, who also couldn't do anything."
A British Airways spokesperson later said that while bedbugs on airplanes are rare, they do happen “occasionally.”
“We were not being unreasonable. We simply were dreading the trip home and wanted a promise that this wouldn't happen again," Szilagyi said. "And a promise that they would fix the problem on the aircraft we were on, so it wouldn't happen to someone else."
"This was never about the bugs themselves. I've worked in hotels most of my life, and I understand that these things happen, which is why we were so quiet and discreet about it on the plane," she continued. "This is about how impossible their customer service is."
The airlines has reportedly apologized to Szilagyi, her fiancé Eric Neilson, and their daughter.
"We were finally contacted after bombing Twitter with our frustration. They contacted us saying they were concerned about the photos," Szilagyi said. "They eventually finally phoned and the lovely representative we spoke to was not allowed to help us. Just apologies."